About Clean Best Group

Clean Best Group has been trading since 2015 and works out of 77 Garfield Street, Wentworthville NSW 2145. The idea it started with is unglamorous: most cleaning companies lose clients not because they cannot clean, but because nobody answers the phone when something goes wrong. Everything below is how that idea is actually operated — the vetting, the audits and the quoting. It is process, not promise, and you can check every part of it.

Our base puts us a few minutes from Parramatta and the Western Sydney industrial belt, and within a comfortable run of the CBD, the North Shore, the Inner West, the Eastern Suburbs, the Hills District and the south. That matters more than it sounds. A cleaning company that promises to cover the whole of NSW from a single depot ends up sending whoever is closest, which is how you get a different face every week. We take on the work we can reliably staff with the same person, and we say so when a site is outside our run.

Who we clean for

The bulk of our work is commercial: offices and corporate tenancies, warehouses and distribution centres, strata common areas, medical centres and allied health rooms, childcare and early-learning centres, schools, gyms and fitness studios, and churches and halls. Alongside that we clean homes on weekly and fortnightly schedules and handle end-of-lease work for tenants and agents. Different sites, same operating model — a written scope, a consistent cleaner, and a supervisor who checks the work.

How we hire and vet our cleaners

Nobody cleans a Clean Best site until they hold a current National Police Check. Cleaners assigned to schools, childcare centres or any site where children are present also hold a Working with Children Check, and we keep the clearance details on file so a centre director or principal can verify them on the spot. Every cleaner has the right to work in Australia, is covered by workers compensation, and is paid properly — an underpaid cleaner is a cleaner who will not be there in three months.

Training is done on your site, not in a classroom. Before a new cleaner runs a shift alone they are walked through the written scope by their supervisor, shown the access procedure — swipe card, key safe, alarm code, concierge sign-in — and inducted on the chemicals and equipment for your specific surfaces. Sites with particular requirements, such as infection control in a medical centre or child-safe products in a childcare room, get that training before the first shift rather than after the first complaint.

Our quality system, in plain terms

Every client is assigned a named supervisor with a mobile number. That supervisor audits your site monthly against the scope you signed off, walking the premises the way we walked it when we quoted, and sends you the result. If something is missed between audits, you call the supervisor and we return and fix it at no charge — no form, no debate about whether it was in scope. We would rather absorb an hour of labour than lose a site over a skirting board.

The point of the audit is that we find the drift before you do. Cleaning standards rarely collapse; they erode. A missed vent here, a shower screen there, and eight months later the site looks tired and nobody can say when it started. A monthly walk-through against the written scope is the simplest way we know to stop that.

Insurance and compliance

Clean Best carries $20m public liability insurance and workers compensation cover for every cleaner on the payroll. Certificates of currency go to you or to your building manager on request, usually the same day. We work to safe work method statements for higher-risk tasks, our chemicals are labelled to their safety data sheets, and our cleaners are inducted on your building requirements before they start.

How we quote

It starts with a free on-site assessment. A supervisor walks the premises with you, ideally at the time of day we would actually be cleaning — after hours for an office, before opening for a gym — because that is the site we will be servicing. From that walkthrough you get a fixed written quote within 24 hours, broken into the tasks done every visit and the ones rotating weekly, monthly or quarterly, so you can see exactly what you are buying. The price is fixed and confirmed in writing before the first visit, and there is no lock-in contract: commercial agreements roll with 30 days notice either way, and household schedules can change whenever your life does.

What we do not claim

We do not publish a star rating or a review count on this website. A rating a business writes about itself is not evidence, and a number we cannot show you the source of is worth less than nothing. When Clean Best has real reviews they will sit on a platform the reviewer controls, not in our own markup. We do not hold ISO certification and we do not claim it, and we will not tell you we are accredited by a body that has never assessed us. If a claim on this site matters to your decision, ask us for the document behind it — and if there is no document, we will say so.

If your current cleaner is doing a good job, we will tell you that too. Call 1300 494 983 and we will come and look.